Shipping is FREE on all orders to customers within the United States.
We do not want to mess around with fine print and extra charges. We
like things to be simple and easy.
Want to know about our Returns Policy? Read more here.
Order Confirmation:
As soon as you place your order you will receive an order confirmation via
email. This means that we have received your order in our system and
pre-authorized your credit card for the purchase. You will also recive your orders tracking number ID.
Once the order has been placed, we will process the charges and get to work preparing your order for shipment. During this time customers will receive a email conformation with tracking numbers and addition details regarding your oder
If you do not receive shipping confirmation from us within four business
days of your order feel free to follow up with us at info@rollingrefuge.com.
International Orders:
Please be aware that our products are made specifically for the United States market.
Our products have generally not been certified for use with other
countries electrical safety standards but all of our products are certified
to United States standards.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you
notice any damage you should make note of it when signing for delivery
or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos
using your smart phone or camera of the damaged packaging or
products inside the packaging.
If you would like to track your package, please click here. Enter your tracking ID or Order Number sent in the email conformation from Rolling Refuge.
If your item(s) do arrived damaged please send photos to info@rollingrefuge.com, then visit our Returns page and lodge your return claim online.